From time to time my customers will e-mail, or write, me and tell me about their experience with GEMR's service. I really love to hear from my customers and happily post their thoughts. Feel free to tell me what you think of my mobile trailer repair business [click on Contact Gary to your left]. Here are the testimonials I have received thus far:
"Gary,
I’m the guy you helped out by replacing the axles on my Boat Mate trailer that carries by Supra wakeboard boat so I could use it on Lake Roosevelt. I just wanted to let you know that the trailer performed flawlessly and that your help was a huge part of my family having a great vacation. Having the boat with us made a huge difference and I wanted you to know how much I appreciated your part in making that happen. Thank you so much for your professional service and for caring; I really appreciate it." Best regards, Kevin.
Kevin Slover
Procurement Manager
Microsoft Corporation
"Dear Gary, I wanted to follow thru and give my thanks and recommendation to others about your service. You may not remember me because I noticed I am not alone. I was the party that called because my tail lights did not work with my truck. I was 1200 miles from home and knew no one to call to diagnose the problem. The truck was with me at work 30 miles away and commitments were such I could not come back to the trailer to hook up and test. You, in the rain, took your truck to the trailer and explained it have to be the truck. It was a separate circuit fuse. Oh how simple for those with knowledge. You did not charge me and I wanted to thank you for the service." ~ Dennis B., Saint George, Utah
"Dear Gary,
I feel bad about waiting so long to send this email. My wife and I want to thank you again for so kindly helping us out of a rather tight situation with our trailer that Thursday in September[of 2001].
As you could tell we are rookies at trailer pulling. This was our first big trip. You came along at the right time to help relieve a stressful situation. We live in a small community in Eastern Oregon. Here there are frequent acts of kindness. We read of such acts in our local paper all the time. We don't usually expect to observe these acts in more populated areas. You have certainly changed our way of thinking. I visited your web page and was impressed right away by your listing the scout creed. Many of us went through scouting as kids, but I'll bet a lot of us don't remember and practice those elements of that creed. You obviously do! Too bad we live so far away or you would get our business for sure. We will spread the word to look you up if anyone would need your services in that area. Again thanks so much for being our Good Samaritan in our time of need. It will never be forgotten." ~ Jim & Rose, Baker City, Oregon
"Gary,
Thank you very much for your quick response on repairing my trailer. I really appreciate the fact that you were able to get the new hub on so that we could take the boat on our vacation. We trailered all the way down to Redding, California and back "without a hitch." Thanks for the excellent service." ~ Jeff W. Bone, Bank of America
"Dear Gary,
I just wanted to thank you for all your help with my '99 Ryan trailer, I really appreciate the time and effort you are willing to put into a repair to make sure it is fixed properly once and for all. I wanted to thank you
especially for last week when my friends and I were headed out of town for a road trip to Lake Shasta and realized the tail lights weren't working properly on the trailer, and with one call to you I knew everything was going to get taken care of. Thanks again for saving the day and letting us get out of town on a good note and on time. Thanks again for all your help." ~ Jerry Beavers
"I was referred to Gary Estes Mobile Repairs so I could get some trailer
wiring done before the weekend, which was approaching rapidly. I needed to
be able to connect a buddy's boat and drive it legally into California
without any worries. He [my buddy] didn't have the same connection for lights so I
needed to get it done but had procrastinated to the point where I had become
nervous about the trip. I called Gary and he was on it with no hesitation.
Gary was to meet me at 7am at my place of employment. He had a problem with
getting the part I needed so Gary promptly called me and let me know he was
going to be a little late arriving. Gary needed to wait until his supplier
opened at 8am and he would be here directly after. Gary was, and the reason
I am telling this story is because he needs to be commended on his awesome
customer service. I wouldn't hesitate recommending Gary in the future to
anyone needing any of the work Gary conducts. He was cordial and very
personable. Thanks, Gary!" ~ Dan Johnson, Sniper Lures Custom Baits
"We were very fortunate that Gary rescued us one day - almost 6 years ago. Since that day, not only does Gary handle ALL of our repairs and maintenance but he has become one of our dearest friends in the area! Quality and expertise combined with an impeccable service attitude - and a big ol' 'Santa Claus' smile. I guarantee you that this IS the face you'll want to see when you're stranded and in need of help. Yes, we know that Gary Estes is "only a human being," but, in our [humble] opinions, he's one of the better ones around. We enthusiastically recommend Gary Estes Mobile Repairs!" ~ John & Barb, Kirkland, Washington
